Last Updated: October 4, 2026

Thank you for shopping with Crocs Online Store. We are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.

Order Processing & Delivery Time

Orders are generally processed and delivered within approximately 7–12 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays may begin processing on the next business day. During periods of high order volume, promotions, holidays, severe weather, or other circumstances outside our reasonable control, additional time may be required.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–12 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, product availability, weather conditions, customs processing, and other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms displayed on our website at the time of purchase.

Tracking Your Order

When tracking information is available, it will be provided by email after your order has shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible at [email protected].

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

Lost, Delayed, or Damaged Shipments

If your shipment appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant details.

We will review the situation and, when appropriate, work with the shipping carrier to determine the available resolution.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are not included in the product or shipping price and may be the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

Delivery Issues

If tracking indicates that an order has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, and the shipping carrier.

If the package still cannot be located, contact us and we will assist you in reviewing the shipment information.

Contact Us

For questions regarding shipping or your order, please contact:

Crocs Online Store
200 GATEWOOD DR APT D5
LANSING, MI 48917
United States

Email: [email protected]
Phone: 301-917-7388
Website: crocsonline.shop